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Government IT Services
IT Enabled is proud to provide DIR pricing to all Texas state and local government agencies looking for technical support, IT infrastructure, or managed IT outsourcing services.
DIR End-User IT Outsourcing Services
Contract Number: DIR-CPO-5019
Contract Information
Designated Point of Contact
For inquiries, official quotes, or purchase order processing under Contract DIR-CPO-5019, please reach out to our primary point of contact:
Instructions for Obtaining Quotes & Placing Purchase Orders
Request a Quote
Contact our DIR Point of Contact by email at dir@itenabled.com or phone at 936-225-3329 with your agency's IT requirements and specifications.
Review Quote & SOW
IT Enabled will provide a tailored quote or Statement of Work (SOW) calculated using approved DIR-CPO-5019 pricing terms and scope.
Issue Purchase Order
Submit your Purchase Order referencing DIR Contract No. DIR-CPO-5019 directly to dir@itenabled.com.
Products & Services Awarded
Management Services
- Provisioning of Equipment
Hardware setup, staging, deployment, and configuration for end-user systems.
- Desktop Outsourcing Services
Comprehensive lifecycle management and maintenance for enterprise desktops and workstations.
- Asset Tracking Services
Systematic inventory tracking, asset tagging, and lifecycle management for state agency hardware.
Support Services
- Service Desk
24/7 technical help desk support, ticket management, and rapid end-user resolution.
- On Site Support & MAC Services
On-premises assistance for Moves, Adds, and Changes to IT systems and hardware.
- Standard and Ad Hoc Reporting
Customized service metrics, monthly performance reviews, and compliance documentation.
- Break/Fix/Maintenance Services
Rapid hardware repair, component replacement, and preventive maintenance.
- Unwind/End of Engagement Services
Secure data wiping, hardware decommissioning, and smooth transition services.
Technology Services
- Mobility
Mobile device management (MDM), secure remote access, and mobile endpoint protection.
- Hosted Virtual Desktop (HVD) Services
Secure, cloud-hosted virtual desktop infrastructure accessible anytime, anywhere.
- Network Management Services
Proactive network monitoring, bandwidth management, router/switch maintenance, and security.
- Software Services
Software installation, patch management, licensing compliance, and application support.
- Security Services
Endpoint security, firewall management, threat detection, and cybersecurity compliance.
Services Warranty & Return Policy
In accordance with DIR Contract DIR-CPO-5019 Appendix A, IT Enabled maintains the following published service warranty and product return policies for DIR Customers:
Service Warranty Policy
IT Enabled warrants that all IT outsourcing, management, support, and technical services performed under DIR Contract DIR-CPO-5019 will be performed in a professional and workmanlike manner in accordance with prevailing industry standards.
If any service performed fails to conform to this warranty, Customer shall provide written notice describing the deficiency within thirty (30) calendar days of service completion or invoice receipt. IT Enabled will promptly re-perform, correct, or remedy any non-conforming service at no additional cost to the Customer.
Product Return & Exchange Policy
Hardware and software products delivered under the contract carry full original manufacturer warranties. Defective hardware items may be returned or replaced in accordance with the manufacturer's warranty policies within thirty (30) calendar days of delivery.
Unopened, standard hardware items may be returned within 30 days of receipt, subject to prior vendor authorization and standard restocking fees. Customized software services, configuration work, or completed project deliverables accepted by the Customer are non-returnable once accepted.
Ready to Get Started?
For DIR quotes, purchase orders, or to discuss your agency's IT needs, contact our DIR team today.
Note: Please include DIR Contract number DIR-CPO-5019 on all purchase orders issued to IT Enabled under DIR Cooperative Contracts. Service warranties and return policies are maintained in accordance with company policy and DIR-CPO-5019 Appendix A Standard Terms and Conditions.